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I was given a used copy of LOTR online. I was able to download it but that's it. I have the product key number but I cant get rid of the old users info so that I can set it up for my self. How can I get rid of the old info and reset it so that I can use it.

I was given a used copy of LOTR on line. I was able to download it but that's it. I have the product key number but I cant get rid of the old users info so that I can set it up for my self. How can I get rid of the old info and reset it so that I can use it.